Travel review sites

When you mention to travel businesses, sites such as Trip Advisor, most small businesses haven't give too much thought about the review site - or if they have they have a negative perception.

One of the best things that any travel business can do is encourage feedback.

However if you intend to do nothing with the feedback then don't bother.

The reasons to seek feedback are:

• Find out what things are working well
• What things are not working well
• Identify possible new services you could provide
• Give you a good basis to assess how your are meeting your business expectations for service and quality.

What to do with feedback:

• Collate it into a database
• Look for the good points and bad points
• If you have contact details for the feedback thank the guest for the feedback.
• If the guest provides negative feedback acknowledge this, thank them for the information and that you intend to fix the issue. 
• If you promise to fix the issue make sure you do!

Should you encourage feedback on online forums:

YES

Simply put you want to encourage feedback on the various online forums as the more feedback the better. Ideally you want to encourage guests to comment to you directly on any negative issues and to put their general feedback on line. If you do get negative criticism on a website, review the comments and if you are able feel free to add a comment. Just don't be defensive, rather be open and if there is a real issue acknowledge and state what you are doing to fix it.

If you want assistance on managing review sites why not contact us as we can assist you with a full audit of your web presence and give you some simple tools on how to manage your wider web presence.

How to annoy a potential customer

Just over two years ago I opened an account with Regfly.com to enable a transfer of a domain name to our business.

Once the transfer was completed I moved the domain name to our registry.

After this transfer I received no further emails from Regfly.com then this last two months I received two emails from them saying how they appreciated my business.

Thinking I might have left a domain on their service by mistake I checked but found none. I thought I should close the account so that I didn't get any further emails.

However this proved impossible and I was told by their tech support that this couldn't be done.

So what lessons does this hold for how you treat your customers:

• If you haven't had contact with customers (or previous customers) on your database don't assume they will want to hear from you.
• Ensure you provide a means to opt out of your system and if they ask to be removed from your system simply do it. 
• In every email communication offer a simple means to be removed from your system. It should be a one click system ideally
• The longer the gap in communication the more likely the person won't remember dealing with you.
• Of course this rule applies not only to emails but phone, fax and postal communications.

Have you any experiences like this to share? Feel free to comment below.

Google Webmaster Tools

If you have a website or a blog then you should sign up for Google Webmaster tools.

This service is provided free of charge by google and will show you how details about your website, google indexing of it, keywords been used to find your website on google and more - it also shows a lot more information and can help you tidy up descriptions and titles.

Google also runs a blog - Google Webmaster Central Blog - this gives you information on new products.

Of course if you don't have time that is when you can employ an SEO expert to do this for you.

Ideally if you do employ an SEO company for you they will set google webmaster tools and analytics for you plust much more.

Don't Panic - SNAFU - Emails

The words "Don't Panic" are printed in large friendly letters on the cover of the book The Hitchhiker's Guide to the Galaxy

From Wikipedia:

Arthur C. Clarke said Douglas Adams' use of "don't panic" was perhaps the best advice that could be given to humanity.

So what does this have to do with SNAFU - "Situation Normal: All Fucked Up" and what does this have to do with Emails.

Emails are a great bit tool but sometimes they can cause a lot of communication problems and result in a SNAFU.

When tensions increase in the email STOP sending emails. Ideally give the person a call or if you are in the same office go and talk to them face to face!

Some recent examples of emails which have caused problems:

Example one: SNAFU = Loss of business referral.

A request for a small credit. 

The response was that the amount was so small that they wouldn't credit. The writer then went on to explain in great detail why the charge should stand. This resulted in a further exchange of emails between ourselves and the other company. In the end we stopped emailing them as it was clear they missed the concerns we had and the amount of time wasted on the emails over 10+ was not worth our effort.

End result - we removed our weblinks and recommendations for this company.

How we could have achieved a better outcome - phone them and discuss the issue when it became clear they had misunderstood our concerns. How they could have handled it better. Not insulted us with our request is a waste of time response as their first comment then spent the rest of the time actively defensively.

Example two: Almost a SNAFU

A tourist requested a booking which was confirmed. They then emailed about other dates. We confirmed all options and then after the dates were finalised confirmed back to them what was booked. 

End result  - SNAFU avoided as potentially with so many dates the customer could have ended up thinking we had booked different dates.

However we could have done it better. We should have called the client earlier to confirm what they actually wanted and what options they were looking for - i.e. if we had been a bit more proactive we could have gathered all the information in one phone call rather than 10+ emails.

Google Chrome - check your website stats

While you may be happy using Internet Explorer the launch of Google Chrome is a good time as any to check out how your website looks with a different browser.

You can be sure now that with the growth of Firefox and now the launch of Google Chrome that more and more visitors to your website will be using something other than Internet Explorer.

It is important to check as sometimes different browsers will result in code displaying differently. For example on Rainbow Tourism there is a minor difference on how Internet Explorer displays our site versus Google Chrome and even a difference between Firefox 2.0 and Firefox 3.0

You can always find out how your visitors check your web statistic reports. Our own statistics show that 68% of our visitors currently use internet explorer, 22% firefox, 8% safari, 1% opera and we have  other browsers listed.

I suspect in a month or two that google chrome will have gained a small share at the expense of both firefox and internet explorer but it will also mean people will be more willing to switch browsers.

So why do I need to have more browsers on my desktop - the key reason is to check that your website functions as you expect it to - if it isn't get your webdesigner to fix and make your website code friendly to all browsers.

Social Media - What is it?

The following presentation explains very simply what social media is and how you can use it to market your business and why you can't ignore it.

| View | Upload your own

Email Newsletters - Permission Based Marketing

Email newsletters are a great way to connect with your clients.

Below are some tips we follow at Rainbow Tourism with our email newsletter to ensure we always obtain permission to send the email.

Subscriptions from our website
On our website we have a link on every page to our newsletter page. From this page we offer the visitor the chance to view our newsletters from our archives. We also offer three ways to sign up to our newsletter from this page.

1. Via our constant contact email program we use.
2. Via RSS using feedburner to subscribe to our newsletter blog.
   
3. Via Feedburners email subscription option for updates on our newsletter blog.

This way the user is in full control of how and when they read our newsletter.

Subscriptions from our blog
Just like our newsletter page our main blog has subscription options to sign up to our blog and to our email newsletter.

Subscriptions from bookings
Every time someone makes a reservation on our website we ask them if they want to subscribe to our newsletter. Again we only add those that give us permission.

Offline subscriptions
At gay and lesbian fairs and other events we have sign up forms which seek permission to go on our newsletter list.

These are some of the potential ways you can increase your email distribution list.

One of the important things to remember is to go for quality NOT quantity. You want an active readership not one which just deletes your email.

Finally there is a lot of email delivery options from free to paid. We have found Constant Contact to be one of the better ones for ease of delivery. If you are interested in giving it a free 60 day trial and also want a $30 credit let us know as can refer you and both of us receive a $30 credit.

If you have any ideas for email newsletters or want some assistance in writing and managing your email newsletter contact us.

Sponsorship

When you are in business you will often be asked to offer sponsorships of various kinds.

Sponsorship can be a rewarding option to promote your business but you have to be very clear of what you want to achieve.

Depending on the organisation they may have a plan of what they can offer but in some cases they may not.

So how do you evaluate a sponsorship - you have to be hard nosed and asked what does our business get from this.

Ask for what you need as a business - you are after all putting money into the organisation.

The bottom line is you should be comfortable with the organisation and the end result should be a win / win situation for both your business and the organisation your are sponsoring.

Housekeeping - Audit your business

Ideally once a year you should do an audit of your business.

Be critical and ask questions such as:

• Is the business on track financially?
• Are you achieving your objectives that you intended?
• Is there parts of the business which need focus?
• Are there opportunities which you haven't been able to capitalise on?
• What is holding your business back?
• Do you have the skills to take the business to the next level?
• Should you sell some or all the business?

Finally make sure you ask are you enjoying what you are doing?

This should be a frank and open discussion with your staff and business colleagues and will involve reviewing feedback from customers and other people.

Your should also include in this your personal friends and partner.

With this information make a decision about where you are going and where you want to be in a year, two years or more.

We have been doing this at Rainbow Tourism as we realised we need to focus on our core gay and lesbian business and also need further funds to make it grow. We have decided as part of this review to sell a large number of domains which were used in previous businesses and also sell the Pink Pages.

These decisions are never easy as you can always see the potential but ultimately you have to make a decision of where to focus ones energy.

So when did you last do a business audit?

Making Connections

I have just been at the IGLTA convention in Las Vegas and one of the key outcomes is the importance of making connections with your target market.

While there is a cost to coming to conventions one of the big benefits is that you can meet a lot of people face to face. Knowing someone personally makes a huge difference when you are wanting to engage in a business relationship.

This means for the gay and lesbian travel market you need to join organisations such as IGLTA, find local gay and lesbian community groups which you can support and find ways to connect with the local gay and lesbian community.

For example if you were in my home city of Sydney you might consider joining the following organisations:

IGLTA - International Gay and Lesbian Travel Association
GALTA - Gay and Lesbian Tourism Australia
SGLBA - Sydney Gay and Lesbian Business Association

You should then consider supporting a gay and lesbian community group. To make sponsorship effective you have to have a clear understanding of what you want from the organisation you are sponsoring and what you can offer to the organisation so it is a win/win situation for both organisations.

You should also consider obtaining some assistance with the market - there are pitfalls and by seeking help you can avoid some expensive mistakes - so if you are wanting to engage with the gay and lesbian traveller contact people who can offer you a marketing plan. RainbowTourism.com is one company which can assist you in this area so please feel free to contact us.

How to deal with complaints

Having lodged two complaints with businesses and had two extremely different experiences I thought I would share my experiences and make some comments and ideas on how to resolve complaints.

Complaint 1 - Email complaint lodged in January 2008 about bad customer service. To date the company involved has not responded - not even an automated response. I have actually contacted them twice by phone, submitted a further complaint but to date no response. Interesting on their website they claim they will acknowledge all complaints within seven days and attempt to resolve all complaints within 30 days.

Interesting when I have called and finally managed to get to a live person they have been helpful but ultimately unable to actually do anything.

The end result is that as a customer I am now looking for alternative suppliers, plus we will be lodging a financial claim against the company and will not be recommending them to any person I deal with.

Complaint 2 - A duplicate charge was made by the company in error. An email was sent to the company, an automated response was immediately received which included details of a tracking number. Within 24 hours an email was received advising the problem had been resolved.

So you have a complaint what do you do:

If you are in error, acknowledge the error and fix the problem. Give a deadline when it will be fixed and stick to it. If for any reason you can't resolve it in a timely fashion then contact the customer - ideally via a phone call - and discuss an appropriate means to resolve the issue. It really is all about communication - if in doubt of what to do talk to the customer.

If you believe you are not in error then the situation is trickier. First of all if a customer has complained then the customer believes there is an issue. Generally in these cases it is better to actually contact the customer and see if you can identify the root cause of the issue. e.g. they may feel that the way the accommodation description is on the website is not correct, etc. Ask questions about what outcome do they want? What do they want? Please tell me about your experience? Try to keep questions open and listen to what is been said and also not been said. You may not be able to resolve the issue immediately and in some cases you may not be able to resolve the issue but please do take the time to ask.

Surveys

One of the best comments on developing a survey was in a recent email I received.

Step 1 - Start at the end.

Think about the following questions first:

• What will you do with the survey results
• Why do you need this information
• When are you going to use it

With this basic questions answered you can then make a survey which is concise and designed to obtain the results you need at that point in time to improve your business.

If you need assistance in designing a survey then contact us.

Idrive - Back up your files

What would you do if you lost your computer records, do you have a backup plan?

Idrive - www.idrive.com is a great product which provides 2GB storage as a free backup service with a reasonable price plan for higher volumes.

It is extremely simple to setup and the best thing is you can access files remotely from your backup.

It is something worth considering - the alternatives generally don't offer as much security as an online system.

I would be interested if you have other online back up options which are as good. Then post a comment below.

Conversation Marketing

I stumbled on an interesting new blog today - Conversation Marketing

Two interesting posts are:

The Internet Marketing Unlist: 49 Things You Probably Are Doing But Shouldn't

Read the whole post but the best ones are:

• Having a flash intro to your site - so useless
• Requiring registration for checkout - I have seen this on travel booking sites - it is painful and doesn't help the customer - offer the choice if you want but don't make it compulsory.
• Ignore me. If I fill out the 'customer support' form on your site, answer me.
  

and

The Internet Marketing List: 59 Things You Should Be Doing But Probably Aren't

There are some good ideas in both these lists.

Check them out and also let us know of other interesting blogs.

You can contact us if you want assistance or a review of your travel online marketing or for good sound SEO

DIY Research Mistakes

Another interesting blog - Five DIY research mistakes that can lead to disaster - which highlights some common errors.

So what are the common mistakes:

1. You load the dice to get the answer you’re looking for
2. Right questions, wrong people
3. Right questions, wrong environment
4. Failing to corroborate the evidence
5. Good evidence, bad decisions

These research mistakes are most likely to occur where you are entering into a market which has limited public data and you are trying to identify a niche market.

An example is the gay and lesbian travel market where RainbowTourism.com markets. While there is some research a lot of the research is self selecting i.e. it captures a "visible" part of the market who read a certain magazine. The research in this area also tends to be biased towards gay men and to North America. However the good news is the internet means this research is getting broader.

The other lesson is that even with the best research you should test the market to see what works. The good thing with the internet is you can test different ads, web pages, etc to see which gives you the best click through and buy rate. The cost isn't huge but it does need to be trialled over different periods to see what works/doesn't work.

Business Blogging Tips

I stumbled on this interesting blog - Business Blogging Tips - which had an interesting link to the book - Meatball Sundae - Is Your Marketing Out of Sync?

While the book looks interesting this comment on the blog says a lot about the purpose and usefulness of SEO:

We tell clients this all the time. MOST print advertising, including the YELLOW PAGES, is a waste of money these days. Would you rather spend $1000 on ad that is gone in month? Or spend $1000 online, where that ad can live on indefinitely?

Seth also comments on the speed of SEO - "

"My position is that the clients are the problem, not the consultants. That's because they want shortcuts, not hard work. The best SEO is great content. Don't do that and you don't get much."

The Web 2.0 has powerful tools to help someone be found online. But it takes time. It does not happen overnight, usually. You have to build the temple....and then they will come! It's like planting seeds in the garden. It takes time for the seeds to fully grow and develop.

I think the comment about print advertising says it all as does the comment about content. It reinforces the comments we have made before:

• Start a blog - one post a week means 52 pages of new content in a year
• Take the best content on your blog and integrate into your website
• Add a page of things to do on your website
• Employ someone to edit the content if necessary. Having a professional edit your content is extremely helpful to pick up typos, errors and come up with good unique content.
  
• Employ someone to help with SEO.

All these things are possible and we can assist you with any of these things through our various partners. Do feel free to contact me for a no obligation assessment of your tourism marketing needs.

SEO Hints, What's happening in your district,

When planning your website or looking at updating it, think carefully about who your target market is, what does your area have to offer them, think about what they might like to do, and what might encourage them to stay a day or two extra or just enjoy their stay more.

Then add a page to your website, or ask your web designer to incorporate information about these activities or local attractions into your website design.

You may think, oh I'm not paying for another page on my website, what am I made of money? But think about it a bit from your website visitors point of view. Ok, they may have decided to stay in your area for some specific reason, but chances are they won't know places to eat, or know what else is available in your area apart from the reason they are visiting.
So looking at a what's nearby type page, may make them think hey, I would love to go horseriding, or fishing, kayaking, take that nature walk, visit Stills Valley Skifield whatever it maybe. And they may decide to stay at your place for another night becuase of it.

That isn't the only reason to have this information on your website though. Again think of it from your customers point of view.
Say they already know a bit about Stills Valley Skifield, and want to find a place to stay so they could go sking for the weekend, so they go to a search engine, if your website is optimised correctly, a search for say "Luxury Accommodation near Stills Valley Skifield" will find your website ranking highly. If your website doesn't mention Stills Valley Skifield, there is no way that a search like that would find your website at all.

So giving a push to the local activities can have many benefits, and is well worth doing.

Lynny
SEO Hints and Tips

Consistency on your website, make sure your webpages agree with each other

Consistency on a website is vital, it's a well documented fact that visitors will develop a mistrust of a business if information on a website has different information about the same topic on different pages.

I recently added a new accommodation website to Rainbow Tourism, the site offered luxury accommodation, and was and had real problems finding information about the types of accommodation available at that hotel.

On one page the room types had names like blue room, green room, pink room, each with unique features and you read about what each room had to offer, you had to click to another page for the rates for each room, and there the rooms were named something quite different eg. 1bedroom unit, 2 bedroom unit, hotel unit, yet on the first page there were 3 or 4 coloured rooms that all had 2 bedrooms. But ok, I could guess that all 2 bedroom units cost the same, fair enough.
When it came to booking and paying for a room, the rooms were described as different again. There was no way to book the room that looked out over the pond, and had a spa on the terrace, as compared to the room that had a spa bath inside, and looked out over the garden, again you had 1 or 2 bedroom options, but the features of each room was different.

If I had of been a potential customer, quite frankly I would have looked for somewhere else to stay, I don't have time to write emails back and forth trying to work out which room with which features I wanted.

Looking at photos of this resort on the website it looked like there might have been at least 20 rooms or units to rent, yet nowhere on the site did it say how many there actually were.

As a web designer, it's obvious to me that the site has had additional pages added over time, and that's probably where the inconstancy's have happened, and possibly the booking system they use costs a lot per room so they didn't want to list too many rooms.

Most visitors to the site wouldn't understand or care how this happens, all a visitor wants is to find out what you offer, how much it costs, and if it available when they want it. So that's what your website should offer.

We offer a several services where we contract people to visit a site as a potential customer and get them to report any problems, or suggestions for changes, services of fixing the problems, and doing ongoing site updates and SEO tweaking for a set month fee. This works really well as there isn't a big investment in a website at once, and with continual small changes, a website will continual to do well in search engines.

Also do remember to contact Rainbow Tourism, if you are looking for a great little booking System that takes online secure payments, for as little as $20 a month your online customers can book their rooms right there and then.

Regards Lynny
Hotel/Motel SEO & Webdesign Services

17 great marketing articles

I recently added Conversation Marketing to my Google reader (thanks to Google's recommendations built into Google reader).

I was really excited to see this article:

17 Conversation Marketing Articles You May Have Missed

One of the best articles was 3 Ways to Kill SEO Suicide.

All 17 have some excellent ideas. For tourism operators I would add the following additional items in relation to your booking system.

• Is it easy and simple to use.
  
• Ask a friend to test it out
• Check the email responses are ok.
  
• Can you to track bookings from all your agents, websites and other marketing sources
  
• Does it display the correct rates to the general public but provide the ability to display agent rated as appropriate
  
• Is it hosted on a secure, backed up server.
• Are credit card details stored securely.
  
• Will the system update other booking systems
• Is their a simple calendar to display availability
• Does the system allow you to enter a start date and then a choice of departure day or number of nights.
• Do you control the booking and payment terms?

These are just some of the items to consider and is why I recommend Seekom as the booking system of choice for accommodation and rental car operators.

If you are interested in discussing further feel free to contact me.

Internet Marketing Strategy

The following two interesting posts today turned up in my newsreader:

10 Steps to a Sound Internet Marketing Strategy with some great ideas

and more for amusement

11 Internet Marketing Trends to Ignore for 2008

The key point of the blogs is to not have a Marketing strategy - rather have a business goal.

So you then build your marketing to meet you business goal.

I particularly like item 6:

Write down the clinching questions. These should be 3-5 questions that, when answered, virtually guarantee your customer will buy.

For tourism operators this is important with so many options available the question is why would a consumer choice your business over others.

So you internet marketing strategy should answer that question and then you can work with a good SEO company to ensure your internet presence achieves this.

If you would like assistance in developing an effective presence you should feel free to contact me.

Customer Service - Answer the question

Below is an email response to an inquiry I made on 20th December with Virgin Broadband. A week later the following response was received:

Hey Mark

Thanks for getting in touch with us.

I would ask that you reply to telesales@virginmobile.com.au and we will be more than happy to help you and advise you of the options available and answer your questions.

Please leave your contact number, time and date so we can get back to you.

We are available from Monday to Friday 8.30am - 8pm and the weekend from 10am – 6pm. You can also call the Sales Team on 133323.

Looking forward to your reply.

Regards,

XXXXX

Virgin Mobile Team

So my response was duh is this company stupid or something!

Can't they forward my email to telesales@virginmobile.com.au to answer my questions directly.

The impression that I am left with is one of a company which is not customer focussed.

I probably wouldn't have minded if they had responded promptly with the email but taking over a week to send a non response is just poor customer relations.

So the end result is that I have added Virgin broadband to the Telstra (in Australia) and Telecom (in New Zealand) list of companies to avoid dealing with if at all possible.

So what lessons can we take from this:

• Respond to emails promptly
• If you can't answer the question immediately send an interim email indicating when they can expect a reply
• Don't send an email to a customer telling them to send an email to another address within the same company.
• Ideally answer the question fully via the communication method chosen by the customer.

Online 2008 must do list

A couple of interesting blogs from the Travel and Tourism Technology blog.

Must do travel marketing investments - Investment #1: Your Website

Make sure you have an online presence:

• Invest in your own domain name and website.
• If it is looking tired give it a spring clean or redesign it completely.
  
• Make sure you have an online booking engine such as Seekom.
• Look at your online presence - search for yourself in Google
• Invest in SEO to ensure you can be found and to increase visitors to your website.
• Identify the markets you are targeting and make sure all your messages are consistent.

The next blog continues the above theme but focuses on five things you can do to increase your online presence and talks about sharing your experience:

1. Blogger - tell the world about your experiences. You only have to post once a week and by the end of the year you have 52 pages of content!
2. Flickr - show the world your pictures.
   
3. Youtube - make a video and tell the world about your place
4. Podomatic and Big Contact - make a podcast and tell your story, interview some of your guests (but get there permission to use online), to tell about their experiences
5. Blog Catalog - Tell the world about your blog.

I would suggest that you go and read the blogs and feel free to leave a comment of what your thoughts are on the above suggestions.

If you need some assistance then feel free to contact via RainbowTourism.com, Tourism Distribution Systems or Canz Design

Badly worded scam

Despite email filtering the odd scam stills comes through.

This one is particularly bad and is so obviously a scam it almost doesn't seem worth to copy here

But still since it is the first tourism one this year it has the privilege of been added to our scam posting. .

Searching on google shows nothing on these people so looks like they have started the new year with a new identity.

So what are the clear giveaways that this is a scam:

• The to address is their address which means this has probably gone to a large number of people via BBC.
  
• They have sent the email in both English and French. If they are really booking with you they will know the main language you speak
• Payment in advance requested.
  
• A large number of rooms (six)
• The bad grammar
• The mention of West Africa
• NTIC doesn't seem to exist
• Use of a gmail address

This is a sure indication of a scam. Of course scammers will get better as people get smarter which is why one should look at a number of means to stop this type of behaviour.

Here are some simple things which will help.

• Run a secure booking system such as Seekom
• Insist all bookings are made via this means.
  
• If people want to pay in advance insist on getting a faxed copy of both sides of the credit card.
• If they want a refund only refund via the card they booked on. If they want a refund any other way then you will need to wait till the credit card charge has been finalised which is at least six months.
• While bookings for a large number of people may be legitimate do some quick research - a simple visit to google will help identify inconsistencies.
  
• Remember to google the phone number - you might even find the real owner of the phone number.
• Finally listen to your gut reaction. If you have doubts then contact you bank with the credit card details and your suspicions. All banks now have excellent credit card fraud units who can assist you to make sure you don't become a victim.

So here is the lastest accommodation scam in both English and French.

Date: Sat, 5 Jan 2008 11:21:13 +0000
From: "PEROUSSE OLIVIER"
To: olivier.perousse@gmail.com
Subject: BOOKING

GOOD DAY

Mister and Madam, My name is OLIVIER PEROUSSE, person in charge for one limps of NTIC (new communication and information technologies) based in WEST AFRICA mainly in Ivory Coast partnership with several structures of NTIC of Europe and Asia. We will accomplish a stay in your country, and would like resider in your hotel with an aim of taking part in a seminar with partners and economic operators of your country during five (5) days. I would like to pass a reservation in your establishment. I would wish for this purpose to make you share of our needs.

Please take note below: Date of arrival JANUARY 10, 2008

Starting date JANUARY 15 2008

Numbers people: 06 We would like on the whole six (6) simple rooms with the complete menu. Following that, we would like that defect of the 6 simple rooms has you find us 3 double rooms. I would like to know if I could pay all the expenses by international Credit card ( Card. Visa, Master Card.) remotely. NB Forward a proforma invoice of the rooms and menu to us. In waiting of a favorable continuation, please receive our greetings.

THANK YOU AND I AWAIT YOUR ANSWER. OLIVIER PEROUSSE

Bonjour Monsieur et Madame,

Je me nomme Mr OLIVIER PEROUSSE, responsable d'une boite de NTIC (nouvelles technologies de l'information et de communication ) basée en AFRIQUE de l'ouest principalement en COTE D'IVOIRE ;en partenariat avec plusieurs structures de NTIC d'europe et d'asie.

Nous effectuerons un sejour dans votre pays,et aimerions resider dans votre hotel dans le but de participer à un seminaire avec des partenaires et des operateurs economiques de votre pays durant cinq ( 5) jours .

je voudrais passer une réservation dans votre etablissement.

Je souhaiterais à cet effet vous faire part de nos besoins.

Veuillez prendre connaissance ci-dessous:

Date d'arrivée 10 JANVIER 2008

Date de départ 15 JANVIER 2008

Nombre de personnes : 06

Nous voudrions au total six ( 6 ) chambres simples avec le menu complet. .

Suite à cela , nous aimerions qu'a defaut des 6 chambres simples vous nous trouvez 3 chambres doubles.

je voudrais savoir si je pourrais payer tous les frais par Carte de Crédit internationale

(Visa Card., Master Card.) à distance.

NB/ Faites nous parvenir une facture proforma des chambres et du menu.

Dans l'attente d'une suite favorable ,

veuillez recevoir nos salutations.

MERCI ET J'ATTENDS VOTRE REPONSE.

OLIVIER PEROUSSE.